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We've Merged
Heavenly Holiday Homes is now Ventura Resort Rentals

COVID-19 Information

April 9, 2020

At Ventura Resort Rentals, the health and safety of our guests, homeowners, and employees is our number one priority. Please see below for our most current and up to date policies and procedures for the duration of the COVI-19 crisis.

Guest reservations
If you’re planning a future trip, we’re currently accepting bookings with check-in dates of April 12th, or later. To minimize person-to-person contact, our homes are equipped with lockboxes, letting you check in and check out without interfacing with staff. We also offer a variety of standalone, private vacation homes with no shared amenities.

In addition to serving our guests, we represent a network of local communities and homeowners who depend on our consistent and reliable policies. We recognize that the current circumstances have a significant impact on everyone involved. Know that we have taken every step to adopt more flexible policies at this time.

Changing or cancelling an upcoming trip
While our mission is to provide guests with exceptional vacation experiences, we understand that many other important factors might affect your decision about where and when you travel.

Your quickest option is to get your full reservation cost as credit for a future stay. You can claim your credit in less than a few minutes and use it at any Ventura Resort Rentals’ home when you’re ready to travel.

Additional options
Under the updated policies currently in place, you have the following options:

Change your reservation to another Ventura home in any location (with no change fee).
∙ Note: if the new reservation cost is higher, you’ll be asked to pay the difference.
Cancel your reservation online in exchange for full credit (with no change fee), as noted above.
If your reservation check-in date is 31 or more days from today, cancel for a refund minus the booking fee and associated taxes in accordance with our standard cancellation policy.
∙ Reservations made on a third-party site (such as Airbnb or Vrbo) may be subject to that channel’s terms and conditions if they differ from Ventura’s. Please check the site where you originally booked your trip.

We’re here for you. Our Customer Experience team is prepared to answer your questions and can be reached any time at 1-800-247-8417 or info@venturaresorts.com . Due to long call wait times, we advise you to email rather than calling if your reservation is more than 31 days away.
Please have the information below and visit our Contact Us page:
Confirmation code or reservation #
Last name on the reservation
Email address

Our professional housekeeping
Updated Housekeeping Standards
Our professional, local cleaning and maintenance teams have deployed enhanced cleaning procedures, in line with World Health Organization (WHO) and Health and Safety Executive (HSE) recommendations, across all of our regions, offices, and homes.

Use of Bleach
We are leveraging expanded cleaning measures, including sanitizing high-touch surfaces and introducing bleach-based cleaning solution, bleach-based wipes, and hand sanitizer to our housekeeping supplies where available. We are doing our best to keep everything in stock, as supplies are fluctuating globally.

Homeowner Support
We’re here to answer any additional questions our homeowners may have about Ventura’s efforts to combat the spread of coronavirus. If you own a vacation rental managed by Ventura and you want to get in touch with us, please contact Our Office or info@venturaresorts.com .

Here for you
Our thoughts are with you during this time, and we want to do our best to support you.

We are continuing to closely monitor this situation as it develops. We’ll update this page as new information becomes available.

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